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PRIVACY POLICYGENERAL PROVISIONSThis Privacy Policy (hereinafter referred to as the "Policy") is published by ICC CONSUL LLP (Limited Liability Partnership, registration number OC455597), with its registered office at STONEY WORKS, 8 STONEY LANE, LONDON, UNITED KINGDOM SE19 3BD (hereinafter "Operator", "we", "us", "our").This Policy is prepared in accordance with:
  • UK legislation: UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 (DPA 2018);
  • EU legislation: General Data Protection Regulation (EU GDPR 2016/679);
  • Hong Kong law: Personal Data (Privacy) Ordinance, Cap. 486 (PDPO).
This Policy applies to all personal data processed through the website https://consul.online (the "Website"), as well as through email, messaging platforms, contact forms, and other digital communication channels.DEFINITIONS
  • "Personal Data" — any information relating directly or indirectly to an identified or identifiable individual (data subject).
  • "Processing" — any operation performed on personal data, including collection, storage, use, transfer, and deletion.
  • "User" / "you" — a natural or legal person using the Website or the Operator's services.
  • "Automatic Data" — data automatically transmitted by the User's device when accessing the Website (IP address, cookies, browser, referrer, etc.).
DATA WE PROCESSWe collect only the data necessary to provide services, including:
  • Full name;
  • Contact details (phone number, email);
  • Passport or other identification documents;
  • Date and place of birth, citizenship;
  • Residential address;
  • Marital status;
  • Employment and/or education information;
  • Payment confirmation details;
  • Automatic data through cookies and analytics;
  • Information about children or spouses (if provided).
PURPOSES OF PROCESSING
  • Account registration and maintenance;
  • Document preparation;
  • Appointment scheduling;
  • Legal and consular consultations;
  • Notification about application status;
  • Website improvement (analytics);
  • Legal and accounting purposes.
LEGAL BASIS FOR PROCESSING
  • Performance of a contract with the data subject;
  • Voluntary consent;
  • Compliance with legal obligations;
  • Legitimate interests pursued by the Operator.
DATA SECURITYWe implement technical, administrative, and physical safeguards, including encryption (TLS 1.2+), access control, and audits. Data is stored for up to 3 months after the service is completed unless a longer period is required.DATA TRANSFERS7.1 Local storage: servers located in the EEA, the UK, and/or Hong Kong. 7.2 Cross-border transfers: permitted only with adequate safeguards (European Commission or ICO decisions, SCCs, or user consent).DATA SUBJECT RIGHTS
  • Right of access;
  • Right to rectification;
  • Right to erasure ("right to be forgotten");
  • Right to restrict processing;
  • Right to data portability;
  • Right to object to processing;
  • Right to lodge a complaint with a supervisory authority;
  • Right to withdraw consent.
EXERCISING YOUR RIGHTSRequests can be submitted via the form at https://consul.online/. A response will be provided within 30 days after identity verification.COMPLAINTS AND SUPERVISORY AUTHORITIES
  • United Kingdom — ICO — https://ico.org.uk/
  • EU — National data protection authority
  • Hong Kong — PCPD — https://www.pcpd.org.hk/
USE OF COOKIESWe use cookies for website functionality, analytics, and personalization. See our Cookie Policy for more information.DATA RETENTIONData is stored only as long as necessary for its purpose or as required by law. Anonymized data may be stored longer.DATA PROTECTION OFFICER (DPO)Contact: info@consul.onlineTHIRD-PARTY LINKSWe are not responsible for the privacy policies of external websites linked from our Website.CHILDRENOur services are not intended for individuals under 16 years of age without parental consent.RESTRICTIONS FOR USERS FROM RUSSIAThe Website is not intended for individuals located in the Russian Federation. Access from Russian IP addresses is blocked. Data from residents of Russia is not processed and will be deleted upon discovery. Exception: Russian citizens permanently residing outside the Russian Federation.INVOLVEMENT OF ADDITIONAL COMPANIES IN PROCESSINGIn certain jurisdictions, an additional partner company may participate in the provision of services and processing of personal data. In such cases, the name and details of the company are displayed on the Website when the corresponding country or jurisdiction is selected. These companies are required to comply with this Policy and applicable data protection laws.CHANGES TO THE POLICYWe may update this Policy from time to time. The latest version is available at consul.online© ICC CONSUL LLP. All rights reserved.
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